While customer service has always been an important part of any successful company, the advent of mass communication tools has made customer service a top priority at any company. Tools like online forums, social media, and instant messaging have become platforms for customers to voice their complaints. The infographic below really explains a bit more about how customer service has changed in the past few years, and how customers are now being better taken care of than ever before.
Find more amazing infographics on NerdGraph Infographics
